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zip, which you can find at the bottom of this article.Īfter the installation process, your E4 should be recognized by the E4 manager when connected to the USB port. If this happens please download the stand-alone installer by clicking on the attachment called E4 USB Drivers. However, in some cases, the driver installation can silently fail, resulting in your E4 not being recognized by the system when connected to the USB port. The E4 drivers get automatically installed during the E4 manager installation. In order to enable E4 manager to run, you have to add the E4 manager installation folder (default is C:\Program Files (x86)\Empatica\EmpaticaManager) to the list of exceptions in your antivirus software. If you would write a virus you would probably do the same thing, that's why the antivirus program marks it as 'suspicious'. They mark EmpaticaManager.exe as suspicious software because we prevent any program (including virus scanners such as NOD32) from inspecting the. The most common problem occurs with Windows computers running different antivirus software. Login with your E4 connect credentials in the E4 manager. flashing green), remove and reconnect the E4 to the USB port and it will become discoverable. If the E4’s LED is not flashing yellow and blue to indicate charging, or blue and green to indicate fully charged (fw 2. After installation, log in to E4 manager.
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